• You can view your order details by logging into your account on our website www.indianhandloomz.com Once you login you will see an option called - My Orders, where you can view all your past orders.
• Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order

• Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.
• If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.
• For further assistance, please contact us via email at hello@indianhandloomz.com or through WhatsApp/ call at +91 93245 19566.

• Our garments are like works of art, hand woven hand block printed with special dyes & with love.
• Hence to maintain the impeccable sheen & intricate design details, of sarees and suit fabrics, it is best TO DRY CLEAN ONLY.
• We take great pride in the unique character of our handcrafted products. They may have slight irregularities, but that's what makes them truly one-of-a-kind!

Please click on the “notify me when restocked option” which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.

• The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan weavers in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.

• Since our products are not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the print due to the human involvement in the process.
• They may have slight irregularities, but that's what makes them truly one-of-a-kind!

Please refer SHIPPING & DELIVERY POLICY. Link here

• Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.
• Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and provide a full Store Credit.
  

As soon as the order is shipped from our warehouse, you will receive an email/sms/whatsapp with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.

Yes, we do ship worldwide.

• For Domestic Shipping : We offer free shipping for orders above Rs. 2499. For orders below Rs. 2499, the shipping charges will depend on the size, weight and the destination of the delivery location.
• For international Shipping : In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
• NOTE: In case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

• We have an aggregator that allocates the best possible option for the location the product is getting shipped to. Some of the services used are DHL, Aramex, FedEX & UPS

• Return or Exchange Request to be made within 7 days of delivery.
• Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.

Refunds are only made in terms of a Store Credit:

• Store Credit will be shared once the order is picked up from the customer.
• Tags must be intact with the barcode sticker.
• Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns.
• In the event of damaged merchandise, share images and details through the provided link. Further steps for replacement, store credit, or full refund will be communicated.
• Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
• Shipping charges are non - refundable.
• The company holds the authority to make the final decision in any case.

Return & Exchange Request Process:

• Please refer SHIPPING & DELIVERY POLICY. Link here
• State the return reason and select the item to be returned along with images in case of any defect/damages.
• A return pickup will be initiated for orders within India.
• Ensure all tags and labels are intact, and the product is unworn.
• Return or Exchange requests for orders placed using a store credit will be rejected.

Store Credit:

• A store credit will be issued within 72 hours after the order is picked up. It will be provided via email.
• The store credit is valid for the 3 months only.
• The credit will be for the sale amount of the returned products.
• Shipping costs will not be credited back in any case.

International Orders:

• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
• We do not facilitate reverse pick-ups for International Orders.
• A store credit or refund will be issued for the value of the returned product only.
• Shipping charges are non-refundable under any circumstances.
• International Orders are not eligible for exchanges. The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision. Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs. In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at hello@theindianethnicco.com. The issue will be recorded, and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

Please refer our RETURN & EXCHANGE POLICY. Link here

In the unlikely event that your merchandise arrives damaged, incase of an event like this, kindly refer our RETURN & EXCHANGE POLICY. Link here

• The store credit will be emailed to you in the form of a Coupon code, on the same email id with which you shopped on our website.
• Please check for an email with the subject "Refund".
• Please also check the junk/spam folder too.
• While applying the coupon, please ensure you have logged into your profile using the same Email id used to place your last order.
• You can copy the coupon code and paste it is the "Coupons" section at checkout. The amount will automatically be deducted from your cart.

• You can contact customer service via email on hello@indianhandloomz.com
• Via whatsapp/call on +91 93245 19566.
• Please note that our working hours are Monday to Friday, 10 am to 7pm.
• You can also contact us via our website’s live chat where an executive will be available to answer your questions. (Active from Monday to Friday, 11 am to 7pm)

• We accept all credit cards & debit cards, UPI, or Net Banking for domestic shoppers.
• For international shoppers - we accept credit cards & Paypal.

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